Customer Workspace Ideas Portal
When help@justcall ticket is opened, every time there is a reply or follow up, the previous conversation and context regarding the ticket are excluded and not in the email. Since there are times in which multiple tickets are opened or we need to review the context, this creates challenges and time that we must go back and find previous messages in order to determine context. Is there not a way you can include the previous conversations.
Here is an example of an email with NO context.
From: Shubham from JustCall <help@justcall.io>
Sent: Wednesday, January 21, 2026 6:24 AM
To: Adam Mulligan <amulligan@primeinc.com>
Cc: Anurag Patnaik <anurag.patnaik@saaslabs.co>; prateek.chaudhary@saaslabs.co
Subject: Re: Re: AI and CI Team Update and Next Steps
Hi Adam, I just wanted to follow up on our previous messages and see if you had a chance to confirm the details regarding the calling workflow issue. Your input is essential for us to assist you further, and we’re here to help in any way we
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This Message Is From an External Sender
Stop. Look. Think. This email originated from outside of Prime.
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Hi Adam,
I just wanted to follow up on our previous messages and see if you had a chance to confirm the details regarding the calling workflow issue. Your input is essential for us to assist you further, and we’re here to help in any way we can.
Looking forward to hearing from you soon!
#68468820: Support Ticket · Submitted