Voice

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.

Following the recent update, locating old call logs and data has become quite challenging. Currently, when using the date filter, you have to manually click back or forward to navigate through the months. It would greatly improve the user experien...

The user wants to be able to have a setting on JustCall where they can have agents receive IVR calls for a certain time duration and then direct calls without IVR for a certain duration. This is useful for people with dual roles.