Voice

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

An example Candace calls hr to ask about the best way to deal with the employee situation. Who should be able to access call. All employees of a specific role are recorded and available to all, if in management or directors, then only available to...

JustCall only has pre-recorded mp3 uploading options but there is no way to record one from directly within the call. JustCall should allow users to record messages for voicemail directly from UI (Phone number settings -custom greetings section) a...

When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...

Currently due to the logic, it rings 9 active team members under a user group before proceeding to the next user group which has an impact on remaining members not receiving calls. Changing the logic for all team members within a user group to rec...

We suggest introducing a 'delete recordings' bulk action when multi-selecting calls. As of now, only 1 recording can be deleted at once by opening the call log and clicking on the bin icon.

I’d like to propose two key enhancements to the *Call Logs filters* to improve usability and reporting:1. Add "Status" Filter - Purpose: Allow users to filter calls by status (e.g., `Completed`, `No Answer`, `Restricted`, `Failed`). - **Benefit:**...

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.

To have Japanese numbers available with the justCall UI