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Voice

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Copy-right free on-hold music on JustCall

Having several options for default tones that are copy-right free would be great as it can be a mission to procure them privately.
Guest 7 months ago in Voice 0 Needs review

Voice Agent Language

The Voice Agent does not support Spanish Language at the moment. Please include the Spanish language in this. This would be so very helpful and a good improvement for this feature.
Andrea Cabrito 4 months ago in Voice 0 Needs review

Enable voicemail drop status in call logs

Please enable a voicemail drop status in call logs. This would provide them with confirmation that the voicemail has been sent, in addition to the green banner we display after they drop the voicemail during the call.
Guest 4 months ago in Voice 0 Needs review

Place a call with JustCall directly from the iOS contact.

Description: Ability to make calls with JustCall directly from iPhone contacts. When you go to a contact and click on the call icon, the option to call with JustCall should be available. Purpose/Use Case : This will allow the user to make a call d...
Guest 4 months ago in Voice 0 Needs review

To be able to change the Ringtone on the iOS app

We would love to have the ability to change the Ringtone on the iOS app to be able to differentiate between personal calls and Justcall calls by the ringtone.
Guest 4 months ago in Voice 0 Needs review

Minimum duration for sending the PostCall survey

Feature Overview: The Post-Call Survey feature is a valuable tool for capturing customer feedback and understanding their experiences after interacting with our support or sales teams. It currently enables us to collect caller feedback seamlessly...
Siddhant 5 months ago in Voice 0 Needs review

The Calendar filter in Call logs can only pick 2 months at a time.

A user is frustrated that he can only select 2 months as the calendar filter in the Call logs to search contacts. This is making it very difficult to search data on a large time frame. The previous UI had the ability to search data for a large tim...
Guest 5 months ago in Voice 0 Needs review

Option for callers to leave voicemail feedback after leaving post call survey feedback

Once the caller leaves a post call survey rating, they should be able to record a voicemail to share any verbal feedback about the call.And this can be tracked by admins/owners regarding call feedbacks.
Guest 5 months ago in Voice 0 Needs review

Add option to mark a contact as favourite while transferring call to internal team or external number

The ability to mark some contacts as favourites will allow them to select the contact quickly and transfer the call to them quickly. Now they have to always type in the name or search for them which is time consuming.
Guest 11 months ago in Voice 0 Needs review

Ability to upload custom mp3 file for "Post survey" from customer

The user wants us to add an option to upload a "Post Survey" message whenever their caller leaves a survey. This is to basically thank them for leaving the survey.
Guest 5 months ago in Voice 0 Needs review