Voice

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

To have Japanese numbers available with the justCall UI

The user wants to have traits for the calls received via the website widget so those calls can be identified accordingly.

We would love to have the ability to change the Ringtone on the iOS app to be able to differentiate between personal calls and Justcall calls by the ringtone.

The user is looking to configure an action for scenarios where no extension is pressed during a call—for example, forwarding the call or triggering another action.At the moment, our system does not support setting a specific action when no input i...

The JustCall ios app currently does not have badges (red numbers on the corner of the app) that shows the number of texts and voicemails that are unread. It would be excellent if this could be implemented.

An example Candace calls hr to ask about the best way to deal with the employee situation. Who should be able to access call. All employees of a specific role are recorded and available to all, if in management or directors, then only available to...

Currently due to the logic, it rings 9 active team members under a user group before proceeding to the next user group which has an impact on remaining members not receiving calls. Changing the logic for all team members within a user group to rec...

We suggest introducing a 'delete recordings' bulk action when multi-selecting calls. As of now, only 1 recording can be deleted at once by opening the call log and clicking on the bin icon.