Others

User wants to be able to customize the report where they can see users' average call time and how many calls made by every user on a daily and weekly basis which would help him to track the productivity.

It would be useful for admins to have more abilities to change settings of users such as, changing their status. E.g. if system issue occurs for an agent and they cannot change their status, we would want to remove them from the queue by making th...

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...

The user wants the ability to export their accounts contacts into a CSV file.

User states There needs to be a way to change it in the mobile app, because the app is the only access we will have in the field. it's available in the website settings, but I don't think so in the app We have suggested them to do it from the web ...

If the user has more than 1 account. We need to have a feature which will internally allow us to switch to another account. Without actually logging out from one account to log in to the other account.

Description: The user is looking to change time zones for all of their team members from his end. Since he is the owner of the account, he has asked the control to change the timezone of his team members. UID: 172993

test request

The user would like us to come up with a sort functionality on the call logs page to sort the call logs on the basis of dispositions. Alphabetical sorting is to be done.

Can we have an option wherein the user can integrate their Google calendar to their JustCall profile and have the same(Google Calendar) change their availability automatically and mark them as unavailable during their appointments?