Option to Lower or Mute Incoming Call Alerts on JustCall Main Dialer When Using Sales Dialer

Description:
Currently, agents using the Sales Dialer receive inbound calls through the regular JustCall dialer. When this happens, the loud ringing interrupts their ongoing conversation on the Sales Dialer.

Requested Feature:

• Agents actively on a Sales Dialer call should not receive incoming calls on the main JustCall dialer. Instead, these calls should be auto-rejected or sent to voicemail/another agent.

• If disabling incoming calls isn't feasible, provide an option to lower or mute the ring volume of inbound calls without affecting the ongoing Sales Dialer call.

Use Case:

• A sales representative is engaged in a call using the Sales Dialer.

• An inbound call routes through the regular JustCall dialer.

• The ringing disrupts the rep's ongoing conversation.

• The rep needs a way to either block these incoming calls or at least mute/lower the ring volume without affecting their active Sales Dialer call.

Impact:

• Eliminates distractions for agents actively using the Sales Dialer.

• Ensures uninterrupted conversations, improving call quality and customer experience.

• Increases agent efficiency and productivity.