Customer Workspace Ideas Portal
Description:
Currently, voicemail drops on the main dialer require agents to manually wait for the beep before dropping a voicemail to ensure the message is fully received. This can lead to inconsistencies and added manual effort during outbound calling.
In contrast, our Predictive Dialer includes a functionality where the system automatically drops an MP3 voicemail file right after detecting the beep, streamlining the process and improving efficiency, especially during high-volume outreach.
Feature Request:
Extend the Predictive Dialer’s “auto voicemail drop after beep” functionality to the main dialer. This would provide a more seamless experience for users who rely on the main dialer and help maintain consistency across different dialing tools.
Customer Impact:
Reduces manual steps and cognitive load for agents
Increases the success rate of complete voicemail delivery
