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Customer Workspace Ideas Portal
Status Planned
Categories Voice
Created by Guest
Created on May 9, 2025

Add "voicemail left" trait for outbound unanswered calls and Add status filter under calls logs section

I’d like to propose two key enhancements to the *Call Logs filters* to improve usability and reporting:1. Add "Status" Filter


- Purpose: Allow users to filter calls by status (e.g., `Completed`, `No Answer`, `Restricted`, `Failed`).


- **Benefit:** Streamlines troubleshooting and analysis.2. New Status for Outbound Calls: "Voicemail Left"


- Current Gap: No way to differentiate between:


- Outbound calls with **no answer**


- Outbound calls with **no answer but voicemail left**


- Benefit: Better tracking of outreach effectiveness and follow-up prioritization.Why This Matters:


Saves time for support/sales teams


Enables data-driven decisions (e.g., voicemail response rates)

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  • Admin
    Anand Malto
    May 12, 2025

    This is being worked on.