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Customer Workspace Ideas Portal
Status Needs review
Categories Voice
Created by Guest
Created on May 12, 2025

Change in user group routing logic

Currently due to the logic, it rings 9 active team members under a user group before proceeding to the next user group which has an impact on remaining members not receiving calls.


Changing the logic for all team members within a user group to receive calls will help resolve routing issues for users.

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