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Customer Workspace Ideas Portal
Status Needs review
Categories JustCall AI
Created by Siddhant
Created on May 12, 2025

Notification When AI Transcription Minutes Are Exhausted

Currently, JustCall provides a set number of free minutes for AI-powered features such as call transcription and summaries, depending on the user's subscription plan. However, once these allocated minutes are exhausted, the system silently stops generating transcriptions and summaries for subsequent calls.

This can lead to confusion and missed expectations, especially for users who rely heavily on these AI features for call documentation and review.

Suggested Improvement:
Introduce an in-app pop-up or notification that clearly alerts users when their free AI transcription minutes are exhausted. The notification should inform them that calls moving forward will no longer include transcription or summaries unless additional minutes are purchased or their plan is upgraded. This transparency will help users make informed decisions and avoid surprises.

Benefits:

  • Improves user experience and awareness.

  • Reduces support queries related to missing transcriptions.

  • Encourages proactive account management and potential plan upgrades.

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