Introduce AI-powered capabilities within SMS (text-based) conversations, enabling customers to interact with an intelligent, automated assistant via text similar to our AI Voice Agent.
Use Case:
Businesses can leverage the SMS bot to:
Qualify leads automatically via text
Respond to common customer inquiries (FAQs)
Book/reschedule appointments
Provide product/service information
Route inquiries to the right team based on keywords/intents
Collect customer feedback or surveys via SMS
Support after-hours interactions with smart, consistent responses
How it matters:
Aligns with growing demand for conversational AI in omnichannel support
Supports customers who prefer texting over calling
Offers automation without requiring website chat or app integration