AI capabilities in SMS bot

Introduce AI-powered capabilities within SMS (text-based) conversations, enabling customers to interact with an intelligent, automated assistant via text similar to our AI Voice Agent.

Use Case:
Businesses can leverage the SMS bot to:

Qualify leads automatically via text

Respond to common customer inquiries (FAQs)

Book/reschedule appointments

Provide product/service information

Route inquiries to the right team based on keywords/intents

Collect customer feedback or surveys via SMS

Support after-hours interactions with smart, consistent responses

How it matters:

• Aligns with growing demand for conversational AI in omnichannel support

• Supports customers who prefer texting over calling

• Offers automation without requiring website chat or app integration