Ability to add a custom message within a workflow before a “Ring to Team Members”

Description & Use Case:
Currently, workflows don’t allow inserting a custom message step before the “Ring to Team Members” action. Allowing this would give admins more flexibility to add tailored messages for callers, improving the call experience and communication flow.

Value:

• Enhances workflow customisation.

• Provides clearer communication to callers before connecting them to a team member.

• Reduces confusion and improves overall caller experience.