Ability to playback / confirm dropped voicemail delivery in Sales Dialer

Problem Statement:
Customers using the Sales Dialer currently have no visibility into whether a dropped voicemail was successfully delivered, as dropped voicemails are not recorded or accessible for playback.

Customer Use Case:
Agents drop voicemails using the account-level voicemail option and assign disposition codes. Customers want the ability to:

• Play back the voicemail that was dropped, or

• At minimum, confirm that the voicemail was successfully delivered to the end user

This is especially important for QA, compliance, and agent performance verification.

Current Behavior:

• Once an agent clicks Drop Voicemail, the system disconnects the agent.

• The voicemail is delivered by the system.

• No recording or delivery confirmation is available for review.

Expected / Desired Behavior:

• Ability to replay dropped voicemail recordings OR

• A delivery confirmation/status indicator (e.g., delivered / failed)

Impact:

• Limits visibility for QA and audit purposes

• No way to validate voicemail delivery

• Reduced confidence in voicemail-based outreach