Voice

Currently while using click-to-call everytime we open the web dialer the dialer gives a notification that a new device is detected even when we're not closing the web dialer, it would be great if the dialer retails and remembers the device that is...

Current State: Greeting messages do not include the caller’s name, making interactions feel generic. Suggested Improvement: Add a dynamic variable (e.g., {{Caller_Name}}) to automatically insert the caller’s name into greetings. Example: Before: "...

So on my desktop computer I use the “Click to Dial” feature which is great: BUT then when I’m out and about I want to use my mobile app to call someone through JustCall. When I do so the app calls out, and then phone rings as “Click to Dial” is ON...

Description: Currently, voicemail drops on the main dialer require agents to manually wait for the beep before dropping a voicemail to ensure the message is fully received. This can lead to inconsistencies and added manual effort during outbound c...

It would be better if the user can have an option to choose the custom hold music as well under the IVR configuration settings, the same way we have under custom greetings for normal incoming calls. Custom music could include uploading their own a...

I have noticed that when searching for call logs made after a specific time—such as after 5 PM—it becomes quite challenging to navigate, especially if the customer has made over 1000 calls in a single day. Manually going through each page makes th...

Wade Litigation would like to have the capability to receive calls while being on an active call with another caller (Putting them on hold).

I need to see the average talk time and hold time. We swapped over from Aircall which had this feature. It's good to know when running a call center operation.

Having several options for default tones that are copy-right free would be great as it can be a mission to procure them privately.

Detailed Explanation of the Request: The user wants to use the filter option in the call logs to select all the calls that don't have any disposition set. As of now, under the Disposition filter option, we have the option to select all the availab...