Voice

A great feature to be to have the ability to mark Voicemails as Unread after listening so you can be reminded to follow-up with the voicemail later. Currently, this can be done for text messages, but not for voicemail.

Where a user can answer the calls in queue while still on another call to advise their callers that they will attend to their call soon.

We have noticed some users experiencing a small issue when trying to access their voicemails. If a user is not logged in and clicks on the link to play their voicemail, they will be prompted to log in. However, once they have logged in, they are t...

We currently add the "Transferred by" tag when the calls are transferred to an individual or a number but not for when the call is transferred to a "User group". Adding this tag will alert the "User groups" that this is a transferred call.

Currently the dialer minimizes to the taskbar only, which clutters the taskbar and takes up valuable space when the dialer is not in use. Our reps must use an external freeware called MinimizeToTray to minimize to the system tray, but this can onl...

The desktop or web dialer needs to receive calls even when the dialer is not kept open at all times. To be able to REMOVE the icon from the taskbar, and display the icon on the system tray only, when the X (close button) is clicked. Employees don'...

The user wants to be able to have a setting on JustCall where they can have agents receive IVR calls for a certain time duration and then direct calls without IVR for a certain duration. This is useful for people with dual roles.

1. Tracking the hold time duration (the total/average amount of time a caller puts someone on hold throughout the call). 2. Tracking of ACW/Wrap Up time (this is the time a caller can put for themselves in)

A feature to re-assign missed calls in the JustCall account. We don’t want them to access other team members' logs, but the manager should have abilities to re-assign the missed calls so that they can contact the callers.

Please check if it is possible to see the average hours users are on pause/idle. We want to know the minutes are on idle; that is, the time before placing another call.