Voice

Description: Ability to make calls with JustCall directly from iPhone contacts. When you go to a contact and click on the call icon, the option to call with JustCall should be available. Purpose/Use Case : This will allow the user to make a call d...

Feature Overview: The Post-Call Survey feature is a valuable tool for capturing customer feedback and understanding their experiences after interacting with our support or sales teams. It currently enables us to collect caller feedback seamlessly...

A user is frustrated that he can only select 2 months as the calendar filter in the Call logs to search contacts. This is making it very difficult to search data on a large time frame. The previous UI had the ability to search data for a large tim...

Once the caller leaves a post call survey rating, they should be able to record a voicemail to share any verbal feedback about the call.And this can be tracked by admins/owners regarding call feedbacks.

The user wants us to add an option to upload a "Post Survey" message whenever their caller leaves a survey. This is to basically thank them for leaving the survey.

Would like the option to have the dialer immediately appear when clicking the JustCall Chrome Extension button. Currently, it only shows Recent Calls and then another button must be pressed to get to the dialer in a separate window. Would be bette...

A great feature to be to have the ability to mark Voicemails as Unread after listening so you can be reminded to follow-up with the voicemail later. Currently, this can be done for text messages, but not for voicemail.

Where a user can answer the calls in queue while still on another call to advise their callers that they will attend to their call soon.

We have noticed some users experiencing a small issue when trying to access their voicemails. If a user is not logged in and clicks on the link to play their voicemail, they will be prompted to log in. However, once they have logged in, they are t...

We currently add the "Transferred by" tag when the calls are transferred to an individual or a number but not for when the call is transferred to a "User group". Adding this tag will alert the "User groups" that this is a transferred call.