Others

The basic concept is that it would greatly enhance efficiency for agents utilizing the dialer to have the "notes" field automatically appear during their calls, allowing them to take notes in real-time. This could be achieved by enabling users to ...

The customer mentioned that instead of having to uncheck a particular day if the business is not operational due to a holiday and again manually check that day for the following week to make sure the calls are coming through, the customer requeste...

Could you provide a field on top or at the bottom of the call logs page (Call Logs, Missed Calls, Voicemail, Intra-Team Calls) to give the total number of records found for the query? This would be a significant enhancement to the UI.

Allow Analytic reports to drag wider or longer. This will give more visibility on the report!

It would be nice to be able to Re-Arrange the order of your teammates within the dialer. Right now the default order for everyone is the order that they were Onboarded in!

Whenever a new message/call is received on the mobile App, we need to be able to show the count of the message/call which has not been viewed yet on the App Icon. The provided image is an example.

The customer desires to ensure that each agent is diligently performing their duties and making calls on a consistent hourly basis. They seek to evaluate success based on the number of hours worked and aim to generate comprehensive reports that ac...

Currently, for the custom role the permissions given are restricted to only web version of the JustCall for most of the sections and we are looking at these permissions reflecting while using the mobile version as well for those team members.For e...

We want WhatsApp analytics similar to the SMS analytics. Also, we need to be able to create workflows on whatsapp.

They want the option to be able to download the last user login time and date. They need to regularly track license usage counts to optimize cost