Voice

The user has requested the ability to filter leads on the dashboard by their disposition. This feature would help them better evaluate and determine lead quality more effectively. Implementing this filter would provide enhanced insights and improv...

Description & Use Case:Currently, workflows don’t allow inserting a custom message step before the “Ring to Team Members” action. Allowing this would give admins more flexibility to add tailored messages for callers, improving the call experie...

There should be a feature to initiate call merge directly from a SIP device, as this functionality is not currently available in JustCall. A SIP device connected with a JustCall number should also be able to transfer calls directly to any other nu...

Currently, when an agent transfers a call to another user or user group, the receiving agent sees the account’s JustCall number, not the client’s number. This creates challenges because: The receiving agent cannot easily identify the caller, whi...

The user wants to implement a menu before the IVR number is selected, so that leads are first asked qualifying questions. If they meet the criteria, the call will then be transferred to the agent.

It would be helpful to have an option to identify whether the agents are disconnecting calls on the JC dialer immediately after it rings or even before the call rings. Currently, when an agent disconnects a call before it rings, it is still record...

This is very shocking that this isn't already a feature. Here is a very common example for probably 50% of small businesses: Example- I have 4 users and when the call comes in all of the users hear and can answer the phone call because we all help...

It would be great if we could download all the enquiries received via the 'Click-to-Call' JustCall website widget, including those from both 'Calls' and 'Messages'. Currently, there is no facility to download it in bulk, it can only be viewed on t...

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.