Voice

The user wants to be able to have a setting on JustCall where they can have agents receive IVR calls for a certain time duration and then direct calls without IVR for a certain duration. This is useful for people with dual roles.

1. Tracking the hold time duration (the total/average amount of time a caller puts someone on hold throughout the call). 2. Tracking of ACW/Wrap Up time (this is the time a caller can put for themselves in)

A feature to re-assign missed calls in the JustCall account. We don’t want them to access other team members' logs, but the manager should have abilities to re-assign the missed calls so that they can contact the callers.

Please check if it is possible to see the average hours users are on pause/idle. We want to know the minutes are on idle; that is, the time before placing another call.

As of now, since only one agent can monitor the call, users are getting an error when they are trying to monitor the call, stating that the call they are trying to monitor is being monitored by someone else. Can we increase the number of agents th...

This way you can still monitor texts and missed calls etc from your mobile device without being interrupted, & focus on Incoming calls from your desktop computer.

The customer is using our Chrome extension for calls but doesn't getting notifications for calls in the queue. They should receive notifications even when busy with other tasks, without needing to open the web dialer or dashboard.

In the user interface, it's not possible to determine if the call recording toggle was activated or deactivated during the call. It would be helpful if this info can be viewed in the call details section of the call logs.

Simple voice bot that's connected to the CRM to remind end customers about their renewal, delays etc. Simple few use cases:- Payment to be made about anything (credit cards, loan payments, mortgages)- Delivery reminder - Status enquiry / dispatch ...

Need a way to add custom fields in the new contact creation form. Probably an option to edit the form in order to add custom fields would work great. Currently, The team helped me to do so by using CSV import function but we would also like to do ...