SMS

A user wants to display the exact timestamp of sent and received messages within a conversation? Currently, the system shows relative time indicators like "1h" or "2h" instead of the actual time. Also, they've noticed that sometimes, when a conver...

Feature Request: Modify the SMS bot functionality to either auto-close conversations after an automated or bulk SMS is sent, or allow the bot to respond to keyword triggers in open conversations. This enhancement would improve the bot's effectiven...

In our inbox, if a newly sent text message will get undelivered, please add an indicator beside the phone number that it has undelivered messages.

Sometimes clients give us land line numbers by mistake (when requesting cell). With our regular phones - when we text those numbers we get a kick back message "Delivery of your message failed - this number is a landline and unable to receive texts...

It would be helpful if we could limit which users could see which saved replies. For example, have different groupings of users for different replies.

If we could filter text by time frame like we can the calls and Having a filter set up for text that has been opened but not replied to - if we open up the text and are busy then go back we want to make sure everyone was responded to. Currently, t...

It is useful to anyone who uses the JC platform as a second phone line and for their primary business line - Instead of push notifications, it would be nice to see the number of text you have in Just call or notifications on the APP icon - ALSO......

Hi Team, This feedback is for JustCall mobile app (iOS). Can we have a filter to view the sms from a specific JustCall number? Or a search bar so that we can search the JustCall number and view all the sms under them? Pain Points: When there are a...

Hi Team, Is it possible to adding reactions to text messages i.e by long pressing on the message to react with emojis.

Hi Team, For agents on "team member" role, can we by default restrict the access of syncing saved replies? instead of setting up custom roles & permission? If incase this is not possible, we can show a filter (drop down) at the top right corne...