SMS

We need SLA for SMS responses. We need to be able to set an SLA for our team and then report on it to know that SMS incoming are being responded to within XX seconds or X minutes. I have asked about this feature before and was told it was in consi...

When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

Client's request: We are searching for an sms solution that allows us to mark conversations as active and feedback this into zapier. If we have this they might switch to annual

I saw a really cool option the other day. I called into a business, and they missed my call, as they were either out of the office or away from their desks, and instead of that being the end of it, a minute after I hung up from that call, I receiv...

A user has pitched the requirement of being able to send Bulk WhatsApp messages to his clients.

This would help to understand different metrics and analyse the SMS automations.

We currently provide only 4 CRM to send sms workflow; the user would like to have copper CRM added as well in the workflow, as they use the CRM for the SMS workflow.

The out-of-office automated messages that are sent when out of business hours are marked as read. This means we will not have track of all the SMS that were received during this period. We require a way to keep them unread when the messages have n...

Feature Request: Modify the SMS bot functionality to either auto-close conversations after an automated or bulk SMS is sent, or allow the bot to respond to keyword triggers in open conversations. This enhancement would improve the bot's effectiven...