SMS

The ability for reps who are on the move to leave "talk to text" SMS messages would be a great addition to the product. Much like typical talk to text capabilities when we are in the field/on the road, this would help drive a more robust feature s...

Use case- Here's an example. https://sinch.com/apis/messaging/rcs/ It's similar to SMS and MMS but allows for images, carousels, buttons, branding, and more when sending messages. We'd want to send marketing and customer service messages, similar ...

We need a separate list where we can view all the scheduled texts and the time stamp for when they were scheduled.

Summary: A user has requested the ability to duplicate an existing Bulk SMS campaign in JustCall. This feature would streamline their workflow by allowing them to reuse campaign settings—especially the message content—without needing to recreate e...

It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value. These i...

We need SLA for SMS responses. We need to be able to set an SLA for our team and then report on it to know that SMS incoming are being responded to within XX seconds or X minutes. I have asked about this feature before and was told it was in consi...

This can assist in quick navigation and a visual representation of where you are located in the history of a text conversation. Especially useful to note when you are at the most current text message

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

It would be beneficial to provide an option for users to customize the date and time stamp format displayed on text messages. Currently, the default format appears as DD/MM/YY (e.g., 08/01/25 03:18 PM), which may not be intuitive for users in regi...

Objective: To improve the reporting experience for bulk messaging campaigns by enabling users to access, customize, and visualize data across multiple campaigns and numbers in a single interface. Feature Requirements: Unified View for Multiple Cam...