All ideas

A user is frustrated that he can only select 2 months as the calendar filter in the Call logs to search contacts. This is making it very difficult to search data on a large time frame. The previous UI had the ability to search data for a large tim...

Would like to choose a default view for the call logs that shows all items within the Pages section? This means I can see 100 or more items on one page without having to manually change it every time I refresh or revisit the page.

Once the caller leaves a post call survey rating, they should be able to record a voicemail to share any verbal feedback about the call.And this can be tracked by admins/owners regarding call feedbacks.

rest

The user wants to reply from an email, and it should work as a message. The user has enabled the feature to receive email notifications for messages, so when they receive the message notification on email they want to reply on the same email and i...

The user wants us to add an option to upload a "Post Survey" message whenever their caller leaves a survey. This is to basically thank them for leaving the survey.

In the call disposition analytics the user wants another column where we have the teammates who used that particular disposition and their counts

A user has pitched the requirement of being able to send Bulk WhatsApp messages to his clients.

Following the recent update, locating old call logs and data has become quite challenging. Currently, when using the date filter, you have to manually click back or forward to navigate through the months. It would greatly improve the user experien...

This would help to understand different metrics and analyse the SMS automations.