Currently, transferring is only allowed to a team member or an extension. However, it would be helpful if we could have an option to transfer to a User group. This will distribute the calls evenly if the chosen team member is not available to pick...
Specify if it's a transfer call or a direct inbound call
When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...
Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...
Add "voicemail left" trait for outbound unanswered calls and Add status filter under calls logs section
I’d like to propose two key enhancements to the *Call Logs filters* to improve usability and reporting:1. Add "Status" Filter - Purpose: Allow users to filter calls by status (e.g., `Completed`, `No Answer`, `Restricted`, `Failed`). - **Benefit:**...
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