Others

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

Detailed Explanation of the Request: Currently, the system does not allow the use of hyphens (-) when editing the Name/Title of a number. This restriction was introduced after an earlier issue tracked under JIRA: VOICE-5448. However, this is now i...

The user would like an option, where he can view all teh outbound and iunbound calls made to a contact including the one's from Justcall as well as from Sales dialer in the same place.

It would be helpful to search contacts for appointments on the scheduler or search the scheduler for existing appointments. Both areas could use functionality improvement and communicate better- With the current set up we have duplicate appointmen...

It would be great if we could have an option to change the Picture on the click to call Website Call Button instead of the regular agent default pic. FYR: https://app.justcall.io/call-now/pim

Description: Currently, the JustCall mobile app does not support bubble or badge notifications (red dot with number count) on the app icon, which would indicate unread voicemails, missed calls, or messages—similar to what is seen in apps like Mess...

It would be highly beneficial for users to have the ability to export contacts in bulk. This feature would streamline data management and allow for easier integration with other systems, ultimately enhancing the user experience.

User would like to request the addition of an "Analyst" user role at no charge, specifically designed for read-only access to analytics and performance data. This would be instrumental in helping them manage and optimise their account more effecti...

The customer went through the entire notification settings and the mobile app settings for notifications and found that everything is turned on. But there appear to be no notifications being sent for missed calls, text messages, or voicemails to e...

Detailed Explanation of the Request: In the current setup of the Team Member Availability Logs tab, users can view availability data, but only for one team member at a time. This becomes extremely tedious and inefficient for organizations with a l...