Voice

As of now, since only one agent can monitor the call, users are getting an error when they are trying to monitor the call, stating that the call they are trying to monitor is being monitored by someone else. Can we increase the number of agents th...

This way you can still monitor texts and missed calls etc from your mobile device without being interrupted, & focus on Incoming calls from your desktop computer.

The customer is using our Chrome extension for calls but doesn't getting notifications for calls in the queue. They should receive notifications even when busy with other tasks, without needing to open the web dialer or dashboard.

In the user interface, it's not possible to determine if the call recording toggle was activated or deactivated during the call. It would be helpful if this info can be viewed in the call details section of the call logs.

Simple voice bot that's connected to the CRM to remind end customers about their renewal, delays etc. Simple few use cases:- Payment to be made about anything (credit cards, loan payments, mortgages)- Delivery reminder - Status enquiry / dispatch ...

Need a way to add custom fields in the new contact creation form. Probably an option to edit the form in order to add custom fields would work great. Currently, The team helped me to do so by using CSV import function but we would also like to do ...

Was wondering if a feature like a LIVE bot on IVR can be created using AI that could pickup key words and answer customer queries. This will lead to shorter query resolution time for our org, and if the AI fails to resolve the query the customer c...