SMS

Objective: To improve the reporting experience for bulk messaging campaigns by enabling users to access, customize, and visualize data across multiple campaigns and numbers in a single interface. Feature Requirements: Unified View for Multiple Cam...

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

For obvious reasons, being able to move inbox's round on the SMS app will allow convenience

We need SLA for SMS responses. We need to be able to set an SLA for our team and then report on it to know that SMS incoming are being responded to within XX seconds or X minutes. I have asked about this feature before and was told it was in consi...

As of now, when we upload a contact list in the Bulk SMS campaign, it does not check for duplicate contacts and adds all the phone numbers from CSV to the campaign list. This led to a problem where multiple duplicate messages were sent to one cont...

We should provide a functionality to assign an SMS conversation to a team member whenever their customers respond to their messages. This will ensure clarity and avoid any confusion or messages being missed.

Our Customer is requesting for a feature request where the SMS bot sends a series of messages to sign up for the service. We now have workflow where it send messages based on Yes or No.

As of now, we can search for a message or a phone number and locate a conversation. However, the search with the contact name is not able to locate the conversation. It would be beneficial and easier to search for a conversation with the contact n...

A user wants to display the exact timestamp of sent and received messages within a conversation? Currently, the system shows relative time indicators like "1h" or "2h" instead of the actual time. Also, they've noticed that sometimes, when a conver...

Title: To have the search option in the inbox section of mobile app. Description: The user needs to have the search option in the Mobile App as they have multiple conversations going on and it is difficult for them to go through the conversations ...