SMS

Currently, users must enable the Incoming Text Notification toggle to receive email notifications for SMS, including those sent from alphanumeric numbers. We propose enabling email notifications for incoming SMS from alphanumeric numbers by defaul...

Drafts of SMS - If changing contact, or refresh SMS is lost

Just like Wati.io offers, an app to manage whatsapp business messages

Title: Team members unable to filter saved templates by creator name Summary: Currently, only the account owner has the ability to filter saved replies/templates by the creator’s name. However, team members do not have this option, which makes it ...

Currently, when a call is transferred to a user group, it rings all members simultaneously, and there is no option to configure a different ring order for transferred calls. Challenges this creates: Teams with multiple agents in a group may want...

Currently, when sending outbound texts through the API, the visible “from” identity is always tied to the JustCall phone number being used. Even if the agent_id parameter is passed, it only helps with internal reporting and attribution, it does no...

Customer has requested an enhancement to include a metric capturing the timestamp of the last response received from the end user (recipient). Current Capabilities: At present, the system captures and displays key details such as: SMS initiation...

The user would like the SMS Analytics to have a view similar to Agent Analytics, where each agent’s individual numbers are visible for SMS activity.

It should be put in the SMS settings area with the other signatures, etc. This is important, as you want to send the "Send STOP if you would like to stop receiving messages" to the first SMS automatically, but not every one of them.

It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value. These i...