Others

In the call disposition analytics the user wants another column where we have the teammates who used that particular disposition and their counts

This idea will benefit all the teams, especially ones with a large number of team members. It would be great to be able to see working hours for a list of users and change them in bulk. This would save a lot of time when checking or updating large...

There should be a way to find a contact by their email address in the "Contact" section. Currently, we are only able to search for a contact by their name or phone number.

It would be helpful if there was a feature where an admin can change the availability status of an agent or a team member if they forget to change the availability. This helps in the scenario where the agent is not available on the system.

At present you can only have one fixed shift pattern for a team member that you can set in working hours. However in call centres where team members rotate on different shift patterns each week this can't currently be supported. Team members there...

The users should receive their invoices directly a PDF file to their email instead of the link to their JustCall account and then download the file.

We need the ability to rearrange the JustCall Menu Bar on left side. There are so many things cluttered that we do not even use. Our www.Pipedrive.com CRM allows the rearranging and removal on non used items in left side menu bar. This is very ben...

We would like to request a feature where we can set the reports from the custom dashboards to be sent on a specific time requirement (like daily reports) to our email instead of manually downloading them.

User is currently using JC on Android App and is looking to get the calls coming on the app to be muted. Changing the sound settings on the phone affects all the applications on the phone and hence he is looking to get this available for only the ...

As of now, the analytics for ACW is only available on the Sales Dialer Dashboard but the regular JustCall Dashboard doesn't have it. The ability to manage and view ACW and AHT data for specific numbers, team members, and queues in the JustCall Das...