Others

Whenever a new message/call is received on the mobile App, we need to be able to show the count of the message/call which has not been viewed yet on the App Icon. The provided image is an example.

The customer desires to ensure that each agent is diligently performing their duties and making calls on a consistent hourly basis. They seek to evaluate success based on the number of hours worked and aim to generate comprehensive reports that ac...

Currently, for the custom role the permissions given are restricted to only web version of the JustCall for most of the sections and we are looking at these permissions reflecting while using the mobile version as well for those team members.For e...

They want the option to be able to download the last user login time and date. They need to regularly track license usage counts to optimize cost

I make calls through my computer using the JustCall Dialer integrated with Zoho. When I am making a call, I would like to use my keyboard to type in the numbers on the dialer. If I'm in a call that requests an extension to reach someone, I would l...

We need a filter based on call duration in our reporting analytics. This is to assess our sales team's performance with regards to how long they've been on a call with a lead. We want to see how many calls that went longer than 30 sec ended up con...

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...