JustCall AI

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...

To be able to add a bot on the Justcall messaging platform to respond to the users or to be able to integrate an AI bot within Justcall.

The Ai seems to often get confused by WHO is talking. Not sure how this is even possible. If I say something, sometimes the summary notes will say the customer said it. You should have 2 signals on this which can clearly tell who is talking. This ...

The user has requested, that he would like to add the Czech language as well for transcription as that would help him with his business needs.

In the IQ Dashboard, the "Phone Numbers" tab does not show numbers for saved or new contacts. Additionally, when you click on a call, the number of the customer is not visible, it just shows the justcall number which makes it inconvenient to check...

Users can get insights on their agent's talk time, dead air, and hold time for a certain period of time pulled up all at once in a downloadable report. As of now, they can only see this report per call wise and on the UI, but are unable to downloa...

You send us analytics of moments. There are x discovery moments. Great, show them to me. Let me click it. Let me add these to something that is collected in the moments tab. This can then AUTO create moments. we can review them and keep them, but ...

Currently, the default behavior with filters in JustCall IQ dashboard is that once a filter is applied, it remains active until manually cleared. Ideally, filters should be reset automatically when a team member navigates to a different page or re...

Currently, when someone tags a team member and adds a comment, there is no way to know whether the comment has been acknowledged. Therefore, the customer wants to receive a notification as soon as the team members click on "mark as read," indicati...