Sales Dialer

Detailed Explanation When using the Sales Dialer and creating a workflow action to send an SMS to a contact after a call, the system currently sends the automated SMS only to the main number field in JustCall. This becomes a challenge when contact...

The JustCall Dialer has a filter feature that allows you to separate calls based on their Rating category. However, this feature is not available in the Sales Dialer call logs. It would greatly benefit our users if we could also add the Rating cat...

On the UI, JustCall currently does not have an option to get the report for scheduled calls on both JustCall and Sales Dialer. We are looking to get these calls included in the reports or provide an option on the UI where they can download the sch...

Cx is using the sales dialer and has integrated his pipedrive account with the sales dialer. cx stated end users have two phone numbers associated with them. When the campaign gets created on Sales Dialer, it only gives the first number for that c...

After a call is done on SD, the customer wants to be able to change the phone number in the phone number field as a decent number of customer are asking them to not call on the number called and they want the option to change the primary number

right now it is very cumbersome to set timezone calling in sales dialer settings. we have to choose individual states to set it up. please add timezones in the dropdown with states

Client has requested to see if we can remove leads from dialer campaign based on Salesforce status of the lead

The call log in the Sales dialer is not showing the number with the country code for any of the contacts. It would be better to have the full number showing in the call log section. Use case- The user needs the country code (without + symbol) show...

This ringing is causing 90%+ of the people who pick up the call, to actually hang up the call because even after the call is picked by the customer agents can still hear the ring sound . This feature is by default however it is impacting customers...

The customer is requesting the ability to add tags to call logs within a campaign, enabling them to trigger workflows. While they’re currently using dispositions, they believe tags would be more effective since they allow for multiple tags per cal...