Sales Dialer

During call merge, the secondary agent is currently able to see only the bridging agent’s number, not the customer’s number. This limitation stems from carrier-level call spoofing policies. However, for certain use cases, displaying the customer’s...

The user has a use case where the list is updated so that it only adds contacts within the dynamic dialer of Sales dialer and does not remove existing contacts in Hubspot, although some contacts are removed.

when copying and pasting text from ChatGPT into text fields (e.g., campaign descriptions, templates, etc.), the text does not save. However, when the same text is manually retyped, it saves successfully. This indicates that certain hidden or non-s...

The user would like to add an option within Sales dialer to monitor calls, as this could help them train the employees.

Cx is requesting to set up an outbound message for the Sales Dialer number.

We need the ability to add leads in bulk to the sales dialer, similar to the current functionality available for contacts and deals. At present, the system only allows bulk addition to the sales dialer from contacts and deals. However, outbound ac...

Feedback: For Dynamic Dialer and Power Dialer, can we have "Machine Pickup" pre-selected by default when a call gets connected but is actually an answering machine? Reason: Users have reported that the majority of calls they receive on these diale...

Currently, in the Sales Dialer's Timezone-Based Calling feature, users must manually configure calling windows for each country. This can be cumbersome when the majority of countries need to follow a standard calling window, such as 9 AM to 6 PM (...

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation wher...