Sales Dialer

Description: Currently, on the after-call screen, the connection details can only be set to either Human or Machine pick up. But if users get no answer or a bad number, then there should either be an option to select a custom outcome that can be c...

Feedback: For Dynamic Dialer and Power Dialer, can we have "Machine Pickup" pre-selected by default when a call gets connected but is actually an answering machine? Reason: Users have reported that the majority of calls they receive on these diale...

Users would like to receive alerts or notifications when no calls have been made from a specific campaign for a defined period of time (e.g., 1 hour, 1 day, etc.). This helps managers ensure call teams are actively making calls without requiring t...

Currently, in the Sales Dialer's Timezone-Based Calling feature, users must manually configure calling windows for each country. This can be cumbersome when the majority of countries need to follow a standard calling window, such as 9 AM to 6 PM (...

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

Currently, Click-to-Dial calls initiated from Zoho CRM are logged in the general JustCall call logs and synced to Zoho CRM, but they do not appear in Sales Dialer campaign logs. This creates a gap for users who want a unified view of all outbound ...

Currently, AMD settings are applied globally across the entire JustCall account. This limits flexibility when managing multiple campaigns with varying requirements for voicemail handling. Making AMD settings configurable at the campaign level. Thi...

The user wants an option to rearrange dispositions in the Sales Dialer settings. Right now, there is no way to organize them, except by deleting and adding them again, which takes a lot of time. They need the ability to sort or move them alphabeti...

We’re using the Sales Dialer (Power Dialer) for outbound calling, and we need an option to automatically play a ‘This call is being recorded’ disclaimer at the start of each call. This is a legal requirement in our region, and it’s frustrating tha...

Currently, when a call is made using the JustCall Sales Dialer, only the disposition name is logged in HubSpot. In contrast, calls made via the main JustCall dialer include both the disposition group name and the disposition name in the log. This ...