Others

I would like to expand the widgets in size from up to down. Currently, I can only extend them sideways, and that's not enough due to the long list of users—I have more than 60 members on our team. I want it to display the Team Member Analytics wit...

For the scheduled calls that show in the calendar when we click on the call, the contact information associated should be visible so that it's easy to navigate.

As of now, the "Add note" is only available under "All" logs and "Missed call" logs but not under "Voicemail" logs. Adding this option would enable adding any notes if required for voicemails.

The calls logs default time duration should not be for today and can be for a week, as this has to setup manually which is not comfortable for the users.

Require the ability to place calls by a call button through the user's web application through an API. The User wants to be able to place a call through a call button (click-to-call icon) within his own developed web application.

User wants to be able to customize the report where they can see users' average call time and how many calls made by every user on a daily and weekly basis which would help him to track the productivity.

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...

The user wants the ability to export their accounts contacts into a CSV file.

User states There needs to be a way to change it in the mobile app, because the app is the only access we will have in the field. it's available in the website settings, but I don't think so in the app We have suggested them to do it from the web ...

If the user has more than 1 account. We need to have a feature which will internally allow us to switch to another account. Without actually logging out from one account to log in to the other account.