All ideas

The basic concept is that it would greatly enhance efficiency for agents utilizing the dialer to have the "notes" field automatically appear during their calls, allowing them to take notes in real-time. This could be achieved by enabling users to ...

The customer mentioned that instead of having to uncheck a particular day if the business is not operational due to a holiday and again manually check that day for the following week to make sure the calls are coming through, the customer requeste...

This way you can still monitor texts and missed calls etc from your mobile device without being interrupted, & focus on Incoming calls from your desktop computer.

Right now setting up and controling a drip sequence with Zapier is very tedious and lead to a very complex setup. It hard to maintain and adjust. Also, Zapier can get expensive when trigger on every call or text message. This would save me money t...

The customer is using our Chrome extension for calls but doesn't getting notifications for calls in the queue. They should receive notifications even when busy with other tasks, without needing to open the web dialer or dashboard.

It would save us from having to go into JustCall and copy the notes into Engagebay for every single call. The notes are critical to have for each contact, so all the history is in our CRM. We know when we called, what was said, etc.

At the moment, we have an option to create a custom dashboard for call analytics and the user would want this for SMS analytics too. This will enable then to have metrics they want to see and team wise if possible.

Users can get insights on their agent's talk time, dead air, and hold time for a certain period of time pulled up all at once in a downloadable report. As of now, they can only see this report per call wise and on the UI, but are unable to downloa...

Could you provide a field on top or at the bottom of the call logs page (Call Logs, Missed Calls, Voicemail, Intra-Team Calls) to give the total number of records found for the query? This would be a significant enhancement to the UI.

Customization Request The DeskTop App has no "Group SMS" access.The experience of functionality across Desktop App and Iphone App needs to match. Use Case Custimazation Reasons: So the user can access group SMS from the Desktop App How This Custom...