All ideas

Currently, the "Elevate Customer Support: Seamlessly Log Calls in New and Existing Tickets in HubSpot (Service Hub)" setting logs calls to an existing ticket associated with the contact. If no existing ticket is found, JustCall creates a new ticke...

Use of Contact Data in Workflows: Currently, workflows do not allow dynamic access to contact-level data (e.g., language preferences). Suggested enabling conditional logic based on contact attributes — for instance: If contact.language = "English"...

Cx is using the sales dialer and has integrated his pipedrive account with the sales dialer. cx stated end users have two phone numbers associated with them. When the campaign gets created on Sales Dialer, it only gives the first number for that c...

This can assist in quick navigation and a visual representation of where you are located in the history of a text conversation. Especially useful to note when you are at the most current text message

Currently while using click-to-call everytime we open the web dialer the dialer gives a notification that a new device is detected even when we're not closing the web dialer, it would be great if the dialer retails and remembers the device that is...

Detailed Explanation of the Request: The customer is using the JustCall AI Agent in conjunction with the Zapier integration. While the AI Agent collects detailed data during calls—such as the caller's phone number, email address, etc.—the Zapier i...

Current State: Greeting messages do not include the caller’s name, making interactions feel generic. Suggested Improvement: Add a dynamic variable (e.g., {{Caller_Name}}) to automatically insert the caller’s name into greetings. Example: Before: "...

It would be beneficial to provide an option for users to customize the date and time stamp format displayed on text messages. Currently, the default format appears as DD/MM/YY (e.g., 08/01/25 03:18 PM), which may not be intuitive for users in regi...

It would be great if we had an option to download a report for all the roles and permissions on the account. This can help the team to have a track of all the roles and permissions assigned to the agents.

So on my desktop computer I use the “Click to Dial” feature which is great: BUT then when I’m out and about I want to use my mobile app to call someone through JustCall. When I do so the app calls out, and then phone rings as “Click to Dial” is ON...