All ideas

Currently, transferring is only allowed to a team member or an extension. However, it would be helpful if we could have an option to transfer to a User group. This will distribute the calls evenly if the chosen team member is not available to pick...

We’re using the Sales Dialer (Power Dialer) for outbound calling, and we need an option to automatically play a ‘This call is being recorded’ disclaimer at the start of each call. This is a legal requirement in our region, and it’s frustrating tha...

When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...

Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...

The request is for the implementation of a filter feature within the View Contacts section under the Campaign tab and in the Call Logs. This filter would provide the ability to sort and view contacts based on the following criteria: To Be Reattemp...

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

I’d like to propose two key enhancements to the *Call Logs filters* to improve usability and reporting:1. Add "Status" Filter - Purpose: Allow users to filter calls by status (e.g., `Completed`, `No Answer`, `Restricted`, `Failed`). - **Benefit:**...

Client's request: We are searching for an sms solution that allows us to mark conversations as active and feedback this into zapier. If we have this they might switch to annual

The Ai seems to often get confused by WHO is talking. Not sure how this is even possible. If I say something, sometimes the summary notes will say the customer said it. You should have 2 signals on this which can clearly tell who is talking. This ...

In the IQ Dashboard, the "Phone Numbers" tab does not show numbers for saved or new contacts. Additionally, when you click on a call, the number of the customer is not visible, it just shows the justcall number which makes it inconvenient to check...