All ideas

With the recent platform update, the Download/Export button for Team Availability logs (Audit Logs → Team Availability) has disappeared. Previously, admins could export the full availability logs into Excel/CSV format directly from the Team Availa...

We frequently need to add contacts to the DNM list in bulk and later remove those same contacts once the restriction period ends. While JustCall currently allows us to bulk add contacts to the DNM list via CSV, there is no way to bulk remove them....

We need SLA for SMS responses. We need to be able to set an SLA for our team and then report on it to know that SMS incoming are being responded to within XX seconds or X minutes. I have asked about this feature before and was told it was in consi...

Summary: A user has requested the ability to duplicate an existing Bulk SMS campaign in JustCall. This feature would streamline their workflow by allowing them to reuse campaign settings—especially the message content—without needing to recreate e...

The out-of-office automated messages that are sent when out of business hours are marked as read. This means we will not have track of all the SMS that were received during this period. We require a way to keep them unread when the messages have n...

Needed for automation. Similar to competitors like WATI

The user is unable to see the unread message badge in the JC app that used to come as a pop-up notification in the mobile app in the earlier version. We know that this has been deprecated but a lot of users are requesting for it-

Description:A customer has requested a feature where each WhatsApp message sent or received in JustCall can automatically trigger an event to create a new lead in Zoho CRM. Specifically, they would like a webhook that sends WhatsApp message inform...

We want WhatsApp analytics similar to the SMS analytics. Also, we need to be able to create workflows on whatsapp.