We need SLA for SMS responses. We need to be able to set an SLA for our team and then report on it to know that SMS incoming are being responded to within XX seconds or X minutes. I have asked about this feature before and was told it was in consi...
Out-of-Office SMS marks the unread messages as read.
The out-of-office automated messages that are sent when out of business hours are marked as read. This means we will not have track of all the SMS that were received during this period. We require a way to keep them unread when the messages have n...
Enable Webhook Events and Zoho CRM Logging for WhatsApp Messages
Description:A customer has requested a feature where each WhatsApp message sent or received in JustCall can automatically trigger an event to create a new lead in Zoho CRM. Specifically, they would like a webhook that sends WhatsApp message inform...
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