All ideas

Users would like to have an option to integrate with Calendly even though there are similar platforms

Please enable a voicemail drop status in call logs. This would provide them with confirmation that the voicemail has been sent, in addition to the green banner we display after they drop the voicemail during the call.

When I'm on a call and miss another call, I can't tell if they were trying to reach me unless they leave a voicemail. It would be helpful if the 'Recent' column on the dashboard displayed the extension number of the missed call dialed, so I can re...

The user would like to have the ability to use Justcall platform for voice calls as well as for Fax.

Sometimes clients give us land line numbers by mistake (when requesting cell). With our regular phones - when we text those numbers we get a kick back message "Delivery of your message failed - this number is a landline and unable to receive texts...

Bulk msgs for whatsapp

Description: Ability to make calls with JustCall directly from iPhone contacts. When you go to a contact and click on the call icon, the option to call with JustCall should be available. Purpose/Use Case : This will allow the user to make a call d...

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.

A customer has requested a feature to route SMS based on the prefix of the sender's number. For example, if the user receives an SMS from a UK number (with a +44 prefix) and has a UK number in their JustCall account, the SMS should be routed direc...

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...