All ideas

Whenever a new message/call is received on the mobile App, we need to be able to show the count of the message/call which has not been viewed yet on the App Icon. The provided image is an example.

You can monitor calls and traffic from the dashboard. You can click MONITOR. Great. HOWEVER, for recent calls, you can not click it and then get the data from the call. Ideally should be clickable to see the dispositions, notes, CRM connection, Tr...

The customer desires to ensure that each agent is diligently performing their duties and making calls on a consistent hourly basis. They seek to evaluate success based on the number of hours worked and aim to generate comprehensive reports that ac...

Currently, for the custom role the permissions given are restricted to only web version of the JustCall for most of the sections and we are looking at these permissions reflecting while using the mobile version as well for those team members.For e...

Would be great if the Ai Summary was sent to Pipedrive. There is a toggle for this, but it doesn't work....

When using the Just call App, and you want to dial someone, you can not dial a number which is already store in your contacts. This is silly. Why do we store all these numbers in our contacts and then we can not dial them. Pipedrive / Just Call. A...

The user has a phone number that is assigned to them and he has set up a SIP phone, but when the extension is dialled it does not ring on the SIP phone. Currently, we do not have that feature available and the user seemed to be disappointed and is...

When clicking inbox under SMS it has a limited search function on the top right. However, when I click on a message and all the messages move to the taskbar on the leftside I can no longer search. If I want to search I have to click the inbox again.

What if the click-to-call button color can be changed to the customer's liking?

We want WhatsApp analytics similar to the SMS analytics. Also, we need to be able to create workflows on whatsapp.