All ideas

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.

Hi Team, I want to be able to see all the options selected by the user in the IVR journey. The current feature only shows the last option selected. We would like the option to have the "Language" they selected in the IVR (English or Spanish) displ...

The user wants all the phone numbers listed in the invoice for which they are being charged. Currently, we only display the quantity of numbers without specifying the list of numbers. They are looking for a custom invoice that includes a detailed ...

To adjust the prompt used for generating AI summaries of calls or the AI model itself.

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...

If we could filter text by time frame like we can the calls and Having a filter set up for text that has been opened but not replied to - if we open up the text and are busy then go back we want to make sure everyone was responded to. Currently, t...

It is useful to anyone who uses the JC platform as a second phone line and for their primary business line - Instead of push notifications, it would be nice to see the number of text you have in Just call or notifications on the APP icon - ALSO......

As agents, we are often on the phone and try our best not to miss calls. However, if we are already on a call and another one comes in, it automatically forwards to our team. Unfortunately, we don’t get a notification about the incoming call not r...

Hi Team, This feedback is for JustCall mobile app (iOS). Can we have a filter to view the sms from a specific JustCall number? Or a search bar so that we can search the JustCall number and view all the sms under them? Pain Points: When there are a...

Users would like to have an option to integrate with Calendly even though there are similar platforms