All ideas

rest

The user wants to reply from an email, and it should work as a message. The user has enabled the feature to receive email notifications for messages, so when they receive the message notification on email they want to reply on the same email and i...

The user wants us to add an option to upload a "Post Survey" message whenever their caller leaves a survey. This is to basically thank them for leaving the survey.

In the call disposition analytics the user wants another column where we have the teammates who used that particular disposition and their counts

A user has pitched the requirement of being able to send Bulk WhatsApp messages to his clients.

Following the recent update, locating old call logs and data has become quite challenging. Currently, when using the date filter, you have to manually click back or forward to navigate through the months. It would greatly improve the user experien...

This would help to understand different metrics and analyse the SMS automations.

When trying to create a Sales Dialer campaign by exporting contacts from Copper CRM, it is by default pulling the contacts from People. However, as per the business requirement, we are looking at pulling the contacts from Leads section of Copper C...

We currently provide only 4 CRM to send sms workflow; the user would like to have copper CRM added as well in the workflow, as they use the CRM for the SMS workflow.

Overview: To improve the management of shared inboxes, we suggest adding a “Last SMS Replied” filter. This feature would allow your team to easily track and respond to messages that leads have recently replied to. How It Works: • The “Last SMS Rep...