All ideas

User wants to be able to customize the report where they can see users' average call time and how many calls made by every user on a daily and weekly basis which would help him to track the productivity.

Currently, we can import contacts to SD based on the contact type from Copper. However, the contact type is present only on the people sections and not on the leads. The customer needs to import the contact from the leads section. Hence, can we in...

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...

As of now, when our system forwards incoming calls to external numbers, it is tagged as answered under call logs, which makes it tagged as answered in the CRM(For example, In HubSpot). We should have a setting in integrations, which allows users t...

A feature where we can personalise the voicemail drops in the sales dialer campaigns by adding the name of the lead/Cx to the message accordingly.

The user wants the ability to export their accounts contacts into a CSV file.

User states There needs to be a way to change it in the mobile app, because the app is the only access we will have in the field. it's available in the website settings, but I don't think so in the app We have suggested them to do it from the web ...

Hi Team, We need to allow integrating Chat GPT with JC, so that we can use the AI features. We did look into the SMS copilot feature, however Chat GPT should be made available on JC.

If the user has more than 1 account. We need to have a feature which will internally allow us to switch to another account. Without actually logging out from one account to log in to the other account.

Description: The user is looking to change time zones for all of their team members from his end. Since he is the owner of the account, he has asked the control to change the timezone of his team members. UID: 172993