All ideas

The user has requested, that he would like to add the Czech language as well for transcription as that would help him with his business needs.

We currently add the "Transferred by" tag when the calls are transferred to an individual or a number but not for when the call is transferred to a "User group". Adding this tag will alert the "User groups" that this is a transferred call.

Currently the dialer minimizes to the taskbar only, which clutters the taskbar and takes up valuable space when the dialer is not in use. Our reps must use an external freeware called MinimizeToTray to minimize to the system tray, but this can onl...

The desktop or web dialer needs to receive calls even when the dialer is not kept open at all times. To be able to REMOVE the icon from the taskbar, and display the icon on the system tray only, when the X (close button) is clicked. Employees don'...

We need the ability to group numbers by project names as each project needs 4-5 dedicated numbers to be randomised and not mixed with other numbers on the Sales Dialer instance. This is to differentiate the numbers with different area codes or cli...

The user wants to be able to have a setting on JustCall where they can have agents receive IVR calls for a certain time duration and then direct calls without IVR for a certain duration. This is useful for people with dual roles.

User Would like to purchase the add-on that will allow us to send 20,000 text in a bulk SMS.

User wants to be able to customize the report where they can see users' average call time and how many calls made by every user on a daily and weekly basis which would help him to track the productivity.

Currently, we can import contacts to SD based on the contact type from Copper. However, the contact type is present only on the people sections and not on the leads. The customer needs to import the contact from the leads section. Hence, can we in...

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...