All ideas

We need a filter based on call duration in our reporting analytics. This is to assess our sales team's performance with regards to how long they've been on a call with a lead. We want to see how many calls that went longer than 30 sec ended up con...

With Smart Context Cards in JC Dialer, agents will be able to obtain their inbound or outbound contact’s previous context on the dialer UX itself, this will help prepare the agents, by providing previous context across channels (Voice + SMS+ Video...

Need a way to add custom fields in the new contact creation form. Probably an option to edit the form in order to add custom fields would work great. Currently, The team helped me to do so by using CSV import function but we would also like to do ...

Was wondering if a feature like a LIVE bot on IVR can be created using AI that could pickup key words and answer customer queries. This will lead to shorter query resolution time for our org, and if the AI fails to resolve the query the customer c...

The user is requesting an enhancement related to the JustCall (JC) and HubSpot integration. Specifically, they would like the Click-To-Call (CTC) icon of JustCall to be visible and functional within the HubSpot desktop application. Currently, the ...

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...