All ideas

When using the https://api.justcall.io/v1/contacts/new endpoint, currently we cannot pass multiple agent IDs at once. Due to this we need to run the same request multiple times. Kindly look into this?

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

The user would like an option, where he can view all teh outbound and iunbound calls made to a contact including the one's from Justcall as well as from Sales dialer in the same place.

Request Summary: Currently, in Sales Dialer campaigns, the contact list defaults to sorting by "Added to the Campaign Date," which mixes new (undialed) leads with those already contacted. Users must manually filter for undialed contacts each time ...

Use case: set up automation within ActiveCampaign based on SMS content/time Benefit: Once this feature is rolled out, we would be able to implement various automations such as:1. Create follow up task when coupon/deal is provided to the customer, ...

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.

JustCall only has pre-recorded mp3 uploading options but there is no way to record one from directly within the call. JustCall should allow users to record messages for voicemail directly from UI (Phone number settings -custom greetings section) a...

We have a user who is suggesting that we have a UK pool of numbers for UK / EU-based sales dialer campaigns. As of now, we have only the US. IC chat: https://app.intercom.com/a/inbox/zrssgyfk/inbox/admin/7413742/conversation/215469402452112?view=List

It would be highly beneficial for users to have the ability to export contacts in bulk. This feature would streamline data management and allow for easier integration with other systems, ultimately enhancing the user experience.

The customer went through the entire notification settings and the mobile app settings for notifications and found that everything is turned on. But there appear to be no notifications being sent for missed calls, text messages, or voicemails to e...