All ideas

Currently, JustCall provides a set number of free minutes for AI-powered features such as call transcription and summaries, depending on the user's subscription plan. However, once these allocated minutes are exhausted, the system silently stops g...

Currently due to the logic, it rings 9 active team members under a user group before proceeding to the next user group which has an impact on remaining members not receiving calls. Changing the logic for all team members within a user group to rec...

Use case: set up automation within ActiveCampaign based on SMS content/time Benefit: Once this feature is rolled out, we would be able to implement various automations such as:1. Create follow up task when coupon/deal is provided to the customer, ...

The user wants an option to rearrange dispositions in the Sales Dialer settings. Right now, there is no way to organize them, except by deleting and adding them again, which takes a lot of time. They need the ability to sort or move them alphabeti...

We suggest introducing a 'delete recordings' bulk action when multi-selecting calls. As of now, only 1 recording can be deleted at once by opening the call log and clicking on the bin icon.

Currently, the "Elevate Customer Support: Seamlessly Log Calls in New and Existing Tickets in HubSpot (Service Hub)" setting logs calls to an existing ticket associated with the contact. If no existing ticket is found, JustCall creates a new ticke...

Use of Contact Data in Workflows: Currently, workflows do not allow dynamic access to contact-level data (e.g., language preferences). Suggested enabling conditional logic based on contact attributes — for instance: If contact.language = "English"...

The feature request is to allow marking a contact as "Do Not Dial" (DND) directly within HubSpot, ensuring that calls to the contact are restricted across both JustCall and Sales Dialer without requiring manual updates in each platform.
Current Be...

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.