All ideas

When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...

It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value. These i...

Users should have the option to choose whether they can share contacts. If they can, they should also be able to select which team member they would like to share the contact with. We receive numerous queries about how to do this. This feature cou...

Be able to send and receive pdfs and images in a group SMS

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.

To have Japanese numbers available with the justCall UI

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

The user is requesting an enhancement related to the JustCall (JC) and HubSpot integration. Specifically, they would like the Click-To-Call (CTC) icon of JustCall to be visible and functional within the HubSpot desktop application. Currently, the ...

The user wants to have traits for the calls received via the website widget so those calls can be identified accordingly.