All ideas

It would be helpful if we could limit which users could see which saved replies. For example, have different groupings of users for different replies.

This would notify the agents in real time, and they could review their scores and contact the admins in case of any discrepancies. Or just be notified that they have been scored.

The user would like to select specific calls for transcription and use their minutes wisely in this case.

Whenever a message is undelivered it should be notified so any agent or user can take an action on the same immediately without any delay

It would be helpful if there was a feature where an admin can change the availability status of an agent or a team member if they forget to change the availability. This helps in the scenario where the agent is not available on the system.

It would be very efficient to be able to hit "enter" on the keyboard after copying and pasting the phone number on the dialer to make a call.

This idea will benefit all the teams, especially ones with a large number of team members. It would be great to be able to see working hours for a list of users and change them in bulk. This would save a lot of time when checking or updating large...

As of now, only Phone numbers, e-mails, and Names are shown in the contacts section. One custom field of a user's choice should be shown. For example: Company

Every time a list of contacts is uploaded to the contacts section using a .csv file, the mapping is required manually. It would be helpful if there can be a preset option of the default mapping as in the Sales Dailer.

We do want to call the skipped contacts, so we don't want to mark the campaign as completed. There should be a feature that has ability to have a Reattempt Rule specifically designed for skipped calls on Sales Dialer