Voice

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.

JustCall only has pre-recorded mp3 uploading options but there is no way to record one from directly within the call. JustCall should allow users to record messages for voicemail directly from UI (Phone number settings -custom greetings section) a...

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

To have Japanese numbers available with the justCall UI

The user wants to have traits for the calls received via the website widget so those calls can be identified accordingly.

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

The user is looking to configure an action for scenarios where no extension is pressed during a call—for example, forwarding the call or triggering another action.At the moment, our system does not support setting a specific action when no input i...

We would love to have the ability to change the Ringtone on the iOS app to be able to differentiate between personal calls and Justcall calls by the ringtone.

An example Candace calls hr to ask about the best way to deal with the employee situation. Who should be able to access call. All employees of a specific role are recorded and available to all, if in management or directors, then only available to...