The ability to assign different business hours for each IVR option on a specific number
User states that they want each option on the IVR to have working hours which are linked to the user group rather than the ivr as Option 1 (which routes to sales) needs different hours to Option 2 (which routes to CS as they feel this is more effe...
To be able to get a reporting that will show when the call was abandoned and was it abandoned/missed prior to being forwarded to an agent, like those shown in the call logs
We are trying to get a comprehensive reporting on our Abandon/missed call rates for each of our just call numbers and trying to identify where the abandons happen, is it during the ivr before the system can transfer the call to an agent is it beca...
I see that there's no real option to select multiple items. It would be great to have a more complex set of questions to be able to make after a call. For example: Effective or Non Effective? Free user or subscriber? Select an Outcome: Voicemail, ...
Andrea Cabrito
7 months ago
in Others
0
Needs review
The user would like to have an activity log, like how we do have FUP minutes, to check how many minutes are left. The user would like to be able to check how much he was charged for each call within the UI.