All ideas

Hi Team, Is it possible to adding reactions to text messages i.e by long pressing on the message to react with emojis.

Currently, we have the option to edit the scorecard to make changes to the additional questions in the scorecard, but there seems to be no option to delete it. It would be helpful if we could add a delete option for the scorecard.

There should be an option to turn off notifications for a specific phone number associated with our account while still receiving notifications from another number. For instance, if I have access to five phone numbers, I would like the ability to ...

Hi Team, For agents on "team member" role, can we by default restrict the access of syncing saved replies? instead of setting up custom roles & permission? If incase this is not possible, we can show a filter (drop down) at the top right corne...

The sms analytics currently have only the JC number filter however to make it more specific it should also have the user group or the user(individual) filter so the user can filter messages for certain individuals and not limit to just numbers.

Currently the keywords to upload for custom topics can be uploaded manually one by one. We are looking at the feature where it should allow to add the keywords on bulk. It would be great if it could allow using a CSV or using the Chat GPT automati...

Sometimes clients give us land line numbers by mistake (when requesting cell). With our regular phones - when we text those numbers we get a kick back message "Delivery of your message failed - this number is a landline and unable to receive texts...

We have 2 set of agents(Team A and Team B) where Team A will be available from 9AM to 6:30PM on 441146973061 and from Team B 6:30PM to 8PM.Team B will be answering calls from a different JustCall number as well before 6:30PM and they should not be...

Currently, when using the dynamic or power dialer, the agent must manually choose a disposition to categorize unanswered calls. It would be beneficial to have an automated process where the system recognizes unanswered calls and automatically upda...

To be able to log Bulk sms campaigns and workflow sms within the CRM, specifically for Hubspot in this case.