All ideas

As of now, the analytics for ACW is only available on the Sales Dialer Dashboard but the regular JustCall Dashboard doesn't have it. The ability to manage and view ACW and AHT data for specific numbers, team members, and queues in the JustCall Das...

Description: Currently, when a text message is triggered via a webhook, the SMS is sent from the JustCall number of the individual initiating the action (e.g., Nate Rice). However, in scenarios where the action is linked to a specific deal, the SM...

The user wants for the dialer to change the default number they are dialling from based on the country they are making a call to provided that they have the country's number available in their account. For example, if they have both US and Canadia...

In the phone number settings under the custom greetings, we currently have an option to input text with the Text to Speech feature. It would be helpful if we could get an option where an audio file is uploaded, the system recognises and transcribe...

User states that they want each option on the IVR to have working hours which are linked to the user group rather than the ivr as Option 1 (which routes to sales) needs different hours to Option 2 (which routes to CS as they feel this is more effe...

We are trying to get a comprehensive reporting on our Abandon/missed call rates for each of our just call numbers and trying to identify where the abandons happen, is it during the ivr before the system can transfer the call to an agent is it beca...

We are constantly Hiring or offboarding of employees and would like to be able to automatically add their accounts with set parameters, or remove them. Then on top of that. We frequently change the call groups within our 200+ dialing employees, an...

User Profiles: Ability to amend and specify which sections each member can access (e.g., download options, all contacts, call logs, incoming calls, etc.). Note: We are still awaiting the urgent removal of the download option for Members as previou...

The first pic - I need additional filter in there which has 'Occupation' so I can search for that. Can you add it on please (Just like we have ID, Fundraiser Name & Sign Date)

User wants to use google authenticator to login