All ideas

It would be highly beneficial for users to have the ability to export contacts in bulk. This feature would streamline data management and allow for easier integration with other systems, ultimately enhancing the user experience.

The customer went through the entire notification settings and the mobile app settings for notifications and found that everything is turned on. But there appear to be no notifications being sent for missed calls, text messages, or voicemails to e...

In the regular JustCall dialer, there's a powerful feature that allows call dispositions to be directly mapped to specific Pipedrive activity types. This helps our team automatically create the right type of follow-up actions in Pipedrive based on...

Ability to check, send and receive WhatsApp messages on the JustCall app.

It should be put in the SMS settings area with the other signatures, etc. This is important, as you want to send the "Send STOP if you would like to stop receiving messages" to the first SMS automatically, but not every one of them.

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...

Hi Team, I'm using the “Call Completed in JustCall” webhook event (V2) to get all the call details. However, currently, it only provides data about call start time and duration. There is no direct info available about call end time. The alternate ...

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

The AI Voice Agent should also be designed for cold calling, enabling businesses to automate outreach to potential customers who have had no prior interaction with their brand. Why This Matters? Scalability & Efficiency – AI can handle a high ...

Request Summary: Currently, in Sales Dialer campaigns, the contact list defaults to sorting by "Added to the Campaign Date," which mixes new (undialed) leads with those already contacted. Users must manually filter for undialed contacts each time ...