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Ability to rearrange the Menu Bar Icons:

We need the ability to rearrange the JustCall Menu Bar on left side. There are so many things cluttered that we do not even use. Our www.Pipedrive.com CRM allows the rearranging and removal on non used items in left side menu bar. This is very ben...
Guest 3 months ago in Others 0 Needs review

Saved replies filter also available for Team members

The Filter option in Saved replies is only available for Admins and account owners. We also need to have this option for Team members so they can filter replies accordingly.
Guest 3 months ago in SMS 0 Needs review

Email Custom dashboard reports automatically.

We would like to request a feature where we can set the reports from the custom dashboards to be sent on a specific time requirement (like daily reports) to our email instead of manually downloading them.
Guest 3 months ago in Others 0 Needs review

Request to mute the incoming calls on the JustCall Mobile app

User is currently using JC on Android App and is looking to get the calls coming on the app to be muted. Changing the sound settings on the phone affects all the applications on the phone and hence he is looking to get this available for only the ...
Guest 3 months ago in Others 0 Needs review

The ability to assign different business hours for each IVR option on a specific number

User states that they want each option on the IVR to have working hours which are linked to the user group rather than the ivr as Option 1 (which routes to sales) needs different hours to Option 2 (which routes to CS as they feel this is more effe...
Guest 6 months ago in Others 0 Needs review

To be able to get a reporting that will show when the call was abandoned and was it abandoned/missed prior to being forwarded to an agent, like those shown in the call logs

We are trying to get a comprehensive reporting on our Abandon/missed call rates for each of our just call numbers and trying to identify where the abandons happen, is it during the ivr before the system can transfer the call to an agent is it beca...
Guest 6 months ago in Others 0 Needs review

The contact in the call logs should show the number with country code in Sales dialer

The call log in the Sales dialer is not showing the number with the country code for any of the contacts. It would be better to have the full number showing in the call log section. Use case- The user needs the country code (without + symbol) show...
Guest 3 months ago in Sales Dialer 0 Needs review

On predective dialer the calls still rings even adter the customer has answered the call

This ringing is causing 90%+ of the people who pick up the call, to actually hang up the call because even after the call is picked by the customer agents can still hear the ring sound . This feature is by default however it is impacting customers...
Guest 6 months ago in Sales Dialer 0 Needs review

Enhance Visibility of Widgets in Analytics section

I would like to expand the widgets in size from up to down. Currently, I can only extend them sideways, and that's not enough due to the long list of users—I have more than 60 members on our team. I want it to display the Team Member Analytics wit...
Guest 3 months ago in Others 0 Needs review

WhatsApp Broadcast msgs

Bulk msgs for whatsapp
Kavya Nayak 10 months ago in SMS 0 Needs review