Voice

I need to see the average talk time and hold time. We swapped over from Aircall which had this feature. It's good to know when running a call center operation.

The JustCall ios app currently does not have badges (red numbers on the corner of the app) that shows the number of texts and voicemails that are unread. It would be excellent if this could be implemented.

Detailed Explanation of the Request: The user wants to use the filter option in the call logs to select all the calls that don't have any disposition set. As of now, under the Disposition filter option, we have the option to select all the availab...

Having several options for default tones that are copy-right free would be great as it can be a mission to procure them privately.

In the appointment scheduler, when someone book an appointment. The email gets sent to them as "justcall support". Display name "Justcall Support" email address " help@justcall.io ". We would like to request that this should be customizable accord...

This would be usefull to allow transfer calls to go through pre-configured IVR and phone number configuration, enabling a more scalable and controled transfer process.

Hi Team, I want to be able to see all the options selected by the user in the IVR journey. The current feature only shows the last option selected. We would like the option to have the "Language" they selected in the IVR (English or Spanish) displ...

There should be an option to turn off notifications for a specific phone number associated with our account while still receiving notifications from another number. For instance, if I have access to five phone numbers, I would like the ability to ...

We have 2 set of agents(Team A and Team B) where Team A will be available from 9AM to 6:30PM on 441146973061 and from Team B 6:30PM to 8PM.Team B will be answering calls from a different JustCall number as well before 6:30PM and they should not be...

The ability to mark some contacts as favourites will allow them to select the contact quickly and transfer the call to them quickly. Now they have to always type in the name or search for them which is time consuming.