SMS

For obvious reasons, being able to move inbox's round on the SMS app will allow convenience

When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...

Title: To have the search option in the inbox section of mobile app. Description: The user needs to have the search option in the Mobile App as they have multiple conversations going on and it is difficult for them to go through the conversations ...

As of now, when we upload a contact list in the Bulk SMS campaign, it does not check for duplicate contacts and adds all the phone numbers from CSV to the campaign list. This led to a problem where multiple duplicate messages were sent to one cont...

We should provide a functionality to assign an SMS conversation to a team member whenever their customers respond to their messages. This will ensure clarity and avoid any confusion or messages being missed.

Our Customer is requesting for a feature request where the SMS bot sends a series of messages to sign up for the service. We now have workflow where it send messages based on Yes or No.

As of now, we can search for a message or a phone number and locate a conversation. However, the search with the contact name is not able to locate the conversation. It would be beneficial and easier to search for a conversation with the contact n...

A user wants to display the exact timestamp of sent and received messages within a conversation? Currently, the system shows relative time indicators like "1h" or "2h" instead of the actual time. Also, they've noticed that sometimes, when a conver...

Whenever a message is undelivered it should be notified so any agent or user can take an action on the same immediately without any delay

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.