SMS

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

This can assist in quick navigation and a visual representation of where you are located in the history of a text conversation. Especially useful to note when you are at the most current text message

It would be beneficial to provide an option for users to customize the date and time stamp format displayed on text messages. Currently, the default format appears as DD/MM/YY (e.g., 08/01/25 03:18 PM), which may not be intuitive for users in regi...

Whenever a message is undelivered it should be notified so any agent or user can take an action on the same immediately without any delay

There should be AUTO correct feature as in phones to get the SMS edited with Auto correct suggestions. User ID 252,441 Manager ID 244,624

Objective: To improve the reporting experience for bulk messaging campaigns by enabling users to access, customize, and visualize data across multiple campaigns and numbers in a single interface. Feature Requirements: Unified View for Multiple Cam...

For obvious reasons, being able to move inbox's round on the SMS app will allow convenience

As of now, when we upload a contact list in the Bulk SMS campaign, it does not check for duplicate contacts and adds all the phone numbers from CSV to the campaign list. This led to a problem where multiple duplicate messages were sent to one cont...

We should provide a functionality to assign an SMS conversation to a team member whenever their customers respond to their messages. This will ensure clarity and avoid any confusion or messages being missed.

Our Customer is requesting for a feature request where the SMS bot sends a series of messages to sign up for the service. We now have workflow where it send messages based on Yes or No.